Shipping Policy

Effective 2026-06-27.

Every print is made for you after you order. Here is how the timing and shipping work.

Production time

Once you place an order, our production partner Gelato prints it at the printer closest to your shipping address. This usually takes 2 to 4 business days. Larger sizes and complex framing options can take a day or two longer.

Production time does not include shipping.

Shipping time

Shipping depends on your country and the carrier Gelato routes to. Typical ranges:

• Czechia and EU: 2 to 5 business days after dispatch.
• United Kingdom: 3 to 6 business days.
• United States and Canada: 4 to 8 business days.
• Australia, New Zealand, rest of world: 5 to 12 business days.

Your real estimate is calculated at checkout based on your address and shows before you pay.

Shipping cost

Shipping is calculated at checkout based on destination, print size, and weight. You see the exact amount before paying.

Where we ship

We ship worldwide, wherever Gelato's printer network can reach. A small number of destinations are excluded by carrier or regulation. If yours is not supported, checkout will tell you before you pay.

Customs duties and import VAT (outside the EU)

Orders shipped outside the European Union may be subject to import duties, VAT, or other fees levied by the destination country. These charges are the responsibility of the recipient, not us.

We declare the full purchase value on shipments. We cannot mark packages as gifts or under-declare the value.

Tracking

You receive an email with a tracking link as soon as your print is dispatched. Tracking updates appear within 24 to 48 hours of dispatch.

Delivery delays

Once a package is handed to the carrier, we have limited control over delivery. Weather, customs, and local carrier issues can cause delays. If your tracking has not moved for 5 business days, email team@printsforwall.com and we will follow up with the carrier on your behalf.

Lost packages

If the carrier's maximum delivery window has passed plus 7 days and your package has not arrived, email team@printsforwall.com within 30 days of the estimated delivery date. We will send a free replacement or refund you, whichever you prefer.

Damaged on arrival

If your print arrives damaged, do not return it. Email a photo to team@printsforwall.com within 14 days of receipt and we will send a free replacement or refund you. See Returns & Refunds for details.

Wrong shipping address

It is your responsibility to enter the correct address at checkout. Address changes after the order has been sent to production are usually not possible. If a package is returned to sender because the address was wrong or because no one was available to receive it, we can:

• Reship to a corrected address at your cost, or
• Refund the order minus the shipping and production cost.

Email team@printsforwall.com as soon as you notice the issue. The sooner we hear, the better the options.

Multiple items in one order

If you order multiple prints, they may ship in separate packages depending on which Gelato printer produces each item. You receive separate tracking links for each.

Questions

Email team@printsforwall.com. We respond within 1 to 2 business days.